Refund policy

Because every item is made to order, we do not accept returns or exchanges for change of mind, and personalized items cannot be returned for errors in the name or text exactly as it was entered at checkout — please check spelling carefully before you order.

If your item arrives damaged, defective, or misprinted, we will make it right with a replacement or a refund. Contact us at hello@trendykeepsakes.com within 14 days of delivery, include your order number, and attach a clear photo of the problem so we can fix it quickly. Do not return items unless we ask you to.

If a refund is approved, it is issued to your original payment method.